SUPPORT
App Support
Contact Support
- Email: [email protected]
- Phone: +84 985 207 949
- Hours: Monday – Friday, 08:30 – 17:30 (GMT+7), excluding Vietnamese public holidays.
To help us assist you faster, please include:
- The app name and version (found in the app’s Settings or About screen);
- Your device and operating system version (for example: iPhone 15, iOS 18; Samsung Galaxy S24, Android 15);
- A description of the issue, the steps that lead to it, and screenshots if possible;
- The email or phone number registered to your account (for account-related issues).
Never send passwords or verification codes in a support email. TECKIFY will never ask for them.
Frequently Asked Questions
How do I delete my account and data?
See the instructions on the Account and Data Deletion page.
How do I cancel a subscription?
Subscriptions are managed by the app store you bought them from. Deleting the app does not cancel a subscription.
- iPhone, iPad: Apple – Cancel a subscription;
- Android: Google Play – Cancel, pause, or change a subscription.
How do I request a refund?
In-app payments are processed by Apple or Google, so refund requests go directly to the store:
- App Store: Request a refund from Apple;
- Google Play: Google Play refund policies.
How do I revoke a permission (camera, location, notifications…)?
Open your device Settings › select the app › turn off the permission. See also our Privacy Policy.
Related Documents
Developer
TECKIFY SOFTWARE DEVELOPMENT JOINT STOCK COMPANY
Tax ID: 0110189358
Address: No. 11, Alley 311, An Thuong Street, An Khanh Commune, Hanoi City, Vietnam.
Phone: +84 985 207 949
Email: [email protected]