POLICY

Privacy Policy

Effective date / Last updated: October 12, 2026

Want to delete your account or data? See Section 9 – Account and Data Deletion.

This Privacy Policy (“Policy”) describes how TECKIFY SOFTWARE DEVELOPMENT JOINT STOCK COMPANY (Vietnamese name: CÔNG TY CỔ PHẦN PHÁT TRIỂN PHẦN MỀM TECKIFY; “TECKIFY”, “we”, “us”) collects, uses, shares, stores and protects the data of its users (“you”), and how you can exercise your rights over that data.

1. Scope

This Policy applies to:

  • The website teckify.asia;
  • Mobile applications published by TECKIFY on the App Store (Apple) and Google Play (Google) under the developer name TECKIFY SOFTWARE DEVELOPMENT JOINT STOCK COMPANY or TECKIFY (the “Apps”).

For applications TECKIFY builds under contract for clients and that are published under the client’s own developer account, the client’s privacy policy applies.

An App may provide an additional privacy notice for specific features. In that case, the notice applies together with this Policy.

2. Data We Collect

We only collect data needed for each App’s functionality. Depending on the App, this may include:

2.1. Data you provide

  • Account information: name, email, phone number, password (stored as a one-way hash), profile photo;
  • Content you create or submit in the App;
  • Information you send when contacting support by email or phone.

2.2. Data collected automatically

  • Device information: model, operating system, App version, language, and identifiers assigned to the App by the operating system;
  • Diagnostics: crash reports and performance data;
  • Usage data: screens and features used, in aggregated form;
  • IP address and server access logs.

2.3. Permission-based data

Some features need access to the camera, photo library, microphone, location, contacts or push notifications. An App only asks for a permission when you use the related feature, and only uses that data for that feature. If you decline, the rest of the App keeps working.

2.4. Per-App disclosures

The exact data each App collects is disclosed in its “App Privacy” section on the App Store and its “Data safety” section on Google Play. We do not collect sensitive data (such as health, financial or biometric data) unless the App clearly states so and you consent.

2.5. The teckify.asia website

The website has no data collection forms and uses no tracking cookies, analytics or advertising tools. It only stores your language choice in your browser’s local storage (localStorage), which you can clear at any time. Like any website, our hosting server keeps technical access logs (IP address, time, browser) for operation and security. Information you send when you contact us by email or phone is handled under this Policy.

3. How We Collect Data

  • Directly from you, when you register, enter information or contact us;
  • Automatically, through the App and the software development kits (SDKs) built into it while you use it;
  • Through device permissions you grant;
  • From third-party sign-in services (such as Sign in with Apple or Google) if you choose to use them: only the basic information you allow them to share.

We do not collect your personal data from other sources without your consent.

4. How We Use Data

  • To provide, operate and maintain the Apps and your account;
  • To fix errors, keep the service secure, and detect and prevent fraud and abuse;
  • To analyze usage statistics and improve features and experience;
  • To send necessary service, security and technical support notices;
  • To send marketing communications, only with your consent, and you can opt out at any time;
  • To comply with legal obligations.

We process data based on: your consent; the performance of our service agreement with you; legal obligations; or our legitimate interest in operating and improving the service securely, to the extent permitted by law.

We do not sell personal data. We do not track you across other companies’ apps or websites for advertising. If an App ever needs to do so, it will ask for your permission first, including through App Tracking Transparency on iOS.

5. Sharing Data with Third Parties

We only share data in these cases:

  • Service providers that help us run the Apps, such as cloud hosting, databases, crash reporting, analytics and push notifications. Examples may include Google (Firebase, Google Cloud), Apple (push notification service) and cloud infrastructure providers. The specific providers depend on each App and are reflected in that App’s privacy disclosures on the stores;
  • Competent state authorities, when required by law;
  • Business reorganization (merger, transfer), provided the recipient continues to protect the data under this Policy;
  • With your consent.

Every third party that receives user data from us, including analytics tools, SDKs, service providers and related entities, must provide the same or equal protection of user data as stated in this Policy, and may only use the data for the purposes we specify.

6. Data Security

We apply appropriate technical and organizational measures to protect data:

  • Encryption in transit using HTTPS/TLS;
  • One-way hashing of passwords; encryption at rest where the infrastructure supports it;
  • Least-privilege access control: only staff who need the data can access it;
  • Monitoring and timely security patches for systems and software libraries.

No system is completely secure. If an incident affects your data, we will notify you and respond as required by law.

7. Data Retention

  • Account data is kept while your account is active;
  • Technical logs and diagnostics are kept only as long as needed to operate the service and fix issues;
  • When an account is deleted, related personal data is deleted or anonymized as described in Section 9;
  • Some data may be kept longer where the law requires it (for example accounting records, invoices and contracts), or to resolve disputes and prevent fraud. Such data is used only for those purposes.

Data may be stored on servers of cloud providers located in Vietnam or other countries. In that case, we apply appropriate safeguards as required by law.

8. Your Rights and How to Withdraw Consent

You have the right to:

  • Be informed about how your data is processed, and request access to and a copy of your data;
  • Request correction of inaccurate data;
  • Request deletion, restriction of processing, or object to processing;
  • Withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing before it.

How to withdraw consent:

  • Device permissions (camera, photos, location, notifications…): turn them off in your iOS or Android Settings;
  • Marketing emails: click “Unsubscribe” in the email or contact us;
  • Ad tracking on iOS: Settings › Privacy & Security › Tracking;
  • Anything else: send a request to the contact in Section 12.

We may need to verify your identity before handling a request.

9. Account and Data Deletion

You can request deletion of your account and associated data at any time, without reinstalling the App:

  • In the App: go to Account or Settings › Delete account;
  • By email: write to [email protected] with the subject “Account deletion request”, including the App name and the email or phone number you registered with.

We complete the deletion within 30 days of verifying your request. Data the law requires us to keep (such as invoices and transaction records) is retained for the legally required period; anonymized statistics can no longer identify you.

Full instructions: Account and data deletion page.

10. Users Outside Vietnam

The Apps may be offered in many countries. If you are in the European Union, the European Economic Area, the United Kingdom or a region with similar data protection laws, you have the rights granted by those laws (such as access, rectification, erasure, restriction, data portability, objection, and lodging a complaint with a data protection authority). You can exercise these rights through the contact in Section 12.

11. Children

Unless stated in an App’s description, the Apps are not directed at children under 13 (or the minimum age required where you live), and we do not knowingly collect children’s data. If we learn that we have collected a child’s data without the consent of a parent or guardian, we will delete it. Parents or guardians can contact us through Section 12.

12. Privacy Contact

Point of contact for privacy questions, requests and complaints:

TECKIFY SOFTWARE DEVELOPMENT JOINT STOCK COMPANY

Tax ID: 0110189358

Address: No. 11, Alley 311, An Thuong Street, An Khanh Commune, Hanoi City, Vietnam.

Phone: +84 985 207 949

Email: [email protected]

13. Changes to This Policy

We may update this Policy when our Apps, services or applicable laws change. The update date is shown at the top of this page. For significant changes, we will notify you in the App or on the website before they take effect.