PRIVACY
Delete Your Account and Data
You can request deletion of your account and all associated data at any time, without reinstalling the app.
Option 1 – Delete in the app
- Open the app and sign in;
- Go to Account or Settings;
- Choose Delete account and confirm.
Option 2 – Request by email
Email [email protected] with the subject “Account deletion request” and include:
- The app name;
- The email or phone number used to register the account;
- Whether you want the whole account deleted, or only some data (please specify which data).
We may send an email or verification code to your registered contact to confirm that you own the account.
Data that is deleted
- Account information: name, email, phone number, profile photo, login credentials;
- Content you created or uploaded in the app;
- Usage and device data linked to your account.
Data that may be retained
- Transaction records, invoices and documents that accounting and tax laws require us to keep, for the legally required period;
- Information needed to resolve disputes, prevent fraud, or comply with requests from competent authorities;
- Anonymized statistics that can no longer identify you.
Retained data is used only for those purposes and is deleted when the retention period ends.
Processing time
We confirm receipt and complete the deletion within 30 days of verifying your request. Backups are purged in the next backup cycle.
Please note
- Uninstalling the app does not delete your account;
- Account deletion cannot be undone;
- If you have a paid subscription, cancel it in the App Store or Google Play to avoid renewal (see the Support page).
See also: Privacy Policy.
Developer
TECKIFY SOFTWARE DEVELOPMENT JOINT STOCK COMPANY
Tax ID: 0110189358
Address: No. 11, Alley 311, An Thuong Street, An Khanh Commune, Hanoi City, Vietnam.
Phone: +84 985 207 949
Email: [email protected]